
VPN, Security/Anti-virus software, Firewalls, etc.). NOTEIf you do not have an IT department or you are connecting to Airtable on a home network, then you will need to manually adjust the settings on your computer and/or network to mitigate any possible blocks (i.e. Would it be possible to unblock HTTPS and WebSockets from this domain and all subdomains? Here's a link to the support article from Airtable that discusses this. It says that these subdomains must be unblocked for correct product functioning. Here is an example template message that you can use when contacting your IT department:Ī has recently been displaying notices saying that it cannot connect to any subdomain under the wildcard *.


We recommend that you contact your IT or security department and request that they unblock “*.” from any relevant security software.
#AIR TABLE FORMS SOFTWARE#
Security software (especially those performing SSL inspection)Įven if you do not have one of these software examples installed on your personal computer, your corporate IT department may have installed software at the network level that you are unaware of.However, we have found that a small percentage of our users are unable to connect to this domain because of other extenuating circumstances. For these cases, we recommend that you work through the troubleshooting steps outlined in this article or contact your IT department to see if there is a known issue. In many cases, this message appears because the internet connection you are using is truly unstable due to poor connectivity. If the connectivity test fails repeatedly, you will see a small message like this in the bottom left-hand corner of the Airtable page that you are trying to load: We use this domain in order to run a connectivity test when Airtable is first loaded. In order to improve Airtable’s stability, we have implemented the wildcard domain *. Please attach any screenshots of what you're seeing and a description of the issue you're having including any relevant details listed above so that we can help you as efficiently as possible. You can then contact us by clicking the blue message icon in the bottom right-hand corner of our support center, or Help > Message Us inside Airtable. Take a screenshot of your browser error console when you experience the issue.Ask if other collaborators are having this issue as well (and consider including them in your conversation with support).Make sure your setup meets Airtable’s technical requirements.Determine which browser and OS versions are you using.

